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More about our Support Services, available across the USA:
Support / Services
When selecting a vendor for your shop floor automation needs, it is important to select a company that is committed to service and support. Our clients list continues to grow through recommendations from our customers, as well as our partners. You can speak to a real person over the phone with us, versus sending emails or leaving messages on a cell phone, then waiting for a response. The information contained on these pages is intended to give you direct access to the latest software revisions, support options and technical documentation available! Read more below.
Need to speak to an expert? Contact our support team by calling (619) 461-4000 and ask for technical support. Our Application Engineers can answer your questions, guide you through an installation, or remotely configure and troubleshooting a current system. NOTE: Normal business hours are 6 a.m. to 5 p.m., Monday through Friday, Pacific Standard Daylight Time. See After-Hours Support info below.
Have a general question? Contact our support team by emailing your question to us and get a response immediately. Our Application Engineers may be on the phone with another client, but they monitor our email servers to respond quickly. Email is always the fastest way to contact us and a great way to get the answer you need immediately. Support Contact Form
After-Hours Web Call Back
Need 24-hour help? Have our sales or technical support department call you back to answer your questions. Simply fill out our contact form, and the system will deliver your message to the on-call response team. Please allow up to 30 minutes for a response. NOTE: 24 Hours Support is only available to customers on “Active Software Maintenance Contract”.
Looking for the most current version or want to know “What’s New” in your software? Need the drivyour for you hardware? Contact us and we can point you in the right direction! NOTE: You may download versions of software available under some of our product pages, but without an active Software Maintenance Agreement, you will not receive serial or access numbers to install the latest version.
Frequently Asked Questions
Have a question that needs an answer, but don’t have time to read the manual or contact us? Visit our Frequently Asked Questions (FAQs) where our Application Engineers have put together a list of questions and answers our customers ask. Click the link to go to our FAQ page and get the answers!
Examples of questions we address: How do I reinstall my software? How to install the serial numbers? How do I connect a new CNC? How do I setup the backplotting function?
Live Web Support
Web Support allows a Shop Floor Automations Application Engineer, with your permission, to view and optionally control your PC over the Internet. This service is available Monday-Friday from 6 a.m. to 5 p.m. Pacific Standard Daylight Time. Customers that are not on maintenance will be billed at our hourly rate. To start a “Go To Meeting” session with one of our Application Engineers, please call us and setup a live web support session.