Shop Floor Automations Support / Services

When selecting a vendor for your shop floor automation needs, it is important to select a company that is committed to service and support. Our list of clients continues to grow through recommendations from our customers, as well as our partners.

You can speak to a real person over the phone with us, versus sending emails or leaving messages on a cell phone, then waiting for a response. The information contained on these pages is intended to give you direct access to the latest software revisions, support options and technical documentation available!

Specified Support & Services

Telephone Support

Need to speak to an expert? Contact our support team by calling (619) 461-4000 and press 2. Our Application Engineers can answer your questions, guide you through an installation, or remotely configure and troubleshooting a current system. NOTE: Normal business hours are 7 a.m. to 4 p.m., Monday through Friday, Pacific Standard Daylight Time.

E-mail Support

Have a general question? Contact our support team by submitting a ticket and get a response immediately. Our Application Engineers may be on the phone with another client, but they monitor our email servers to respond quickly. Email is always the fastest way to contact us and a great way to get the answer you need immediately.

After-Hours Web Call Back

Need 24-hour help? Have our sales or technical support department call you back to answer your questions. Simply fill out  web call back form, and the system will deliver your message to the on-call response team. Please allow up to 2 hrs for a response. NOTE: 24 Hours Support is only available to customers on “Active Software Maintenance Contract”.

Downloads

Looking for the most current version or want to know “What’s New” in your software? Need the drivers for your hardware? Contact us and we can point you in the right direction!  NOTE: You may download versions of software but without an active Software Maintenance Agreement, you will not receive serial or access numbers to install the latest version.

Frequently Asked Questions

Have a question that needs an answer, but don’t have time to read the manual or contact us? Visit our Frequently Asked Questions (FAQs) where our Application Engineers have put together a list of questions and answers our customers ask. Click the link to go to our FAQ page and get the answers!

Live Web Support

Web Support allows a Shop Floor Automations Application Engineer, with your permission, to view and optionally control your PC over the Internet. This service is available Monday-Friday from 7 a.m. to 4 p.m. Pacific Standard Daylight Time. Customers that are not on maintenance will be billed at our hourly rate. To start a “Team Viewer” session with one of our Application Engineers, please download the following utility – TeamViewer.