Shop Floor Automations Support
At Shop Floor Automations, support isn’t an afterthought—it’s the foundation of everything we do. With over 25 years of experience connecting and supporting CNC environments, we understand that reliable communication and fast response times are critical to keeping your shop running.
When you need help, you get a real person—someone who understands your machines, your network, and your production environment. No endless ticket loops, no waiting days for callbacks—just direct access to knowledgeable experts who can solve problems quickly.
Our support resources are designed to keep you up and running with confidence. Here, you’ll find the latest software updates, technical documentation, and support options to help you maintain, troubleshoot, and optimize your shop floor systems.
Downloads & Reference material
Looking for the most current version or want to know “What’s New” in your software? Need the drivers for your hardware?
- Predator Software
- Ascendant Software
- Wireless
- Ethernet
- Support for Serial Port Add-Ons
- RS232 Serial Cabling Compatibility
Knowledge Base
Have a question that needs an answer, but don’t have time to read the manual or contact us? Visit our Frequently Asked Questions (FAQs) where our Technicians have put together a list of questions and answers our customers ask. Click the link to go to our FAQ page and get the answers!
Telephone Support
Need to speak to an expert? Contact our support team by calling (619) 461-4000 and press 2. Our Technicians can answer your questions, guide you through an installation, or remotely configure and troubleshooting a current system. NOTE: Normal business hours are 7 a.m. to 4 p.m., Monday through Friday, Pacific Time.
Email Support
If your situation is not urgent, feel free to email our Support Team here. Our team will respond during business hours of 7 a.m. to 4 p.m. Monday through Friday, Pacific Time.
Live Web Support
Web Support allows Shop Floor Automations Technicians to view and control your PC over the Internet. This service is available Monday-Friday from 7 a.m. to 4 p.m. Pacific Time. Customers that are not on Support will be billed at our hourly rate. To start a TeamViewer session with one of our Technicians, please download the following utility – TeamViewer.
After-Hours Web Call Back
Need 24-hour help? Have our technical support department call you back to answer your questions. Simply fill out web call back form, and the system will deliver your message to the on-call response team. Please allow up to 2 hrs for a response. NOTE: 24 Hours Support is only available to customers on “Active Software Maintenance Contract”.
Submit a Ticket to Support
Have a general question? Contact our support team by submitting a ticket and get a response immediately. Our Technicians may be on the phone with another client, but they monitor our email servers to respond quickly.