Shop Floor Automations Support
When selecting a vendor for your shop floor automation needs, it is important to select a company that is committed to service and support. Our list of clients continues to grow through recommendations from our customers, as well as our partners.
You can speak to a real person over the phone with us, versus sending emails or leaving messages on a cell phone, then waiting for a response. The information contained on these pages is intended to give you direct access to the latest software revisions, support options and technical documentation available!
Downloads & Reference material
Looking for the most current version or want to know “What’s New” in your software? Need the drivers for your hardware?
- Predator Software
- Ascendant Software
- Support for Serial Port Add-Ons
- RS232 Serial Cabling Compatibility
Frequently Asked Questions
Have a question that needs an answer, but don’t have time to read the manual or contact us? Visit our Frequently Asked Questions (FAQs) where our Technicians have put together a list of questions and answers our customers ask. Click the link to go to our FAQ page and get the answers!
Need to speak to an expert? Contact our support team by calling (619) 461-4000 and press 2. Our Technicians can answer your questions, guide you through an installation, or remotely configure and troubleshooting a current system. NOTE: Normal business hours are 7 a.m. to 4 p.m., Monday through Friday, Pacific Time.
If your situation is not urgent, feel free to email our Support Team here. Our team will respond during business hours of 7 a.m. to 4 p.m. Monday through Friday, Pacific Time.
Live Web Support
Web Support allows Shop Floor Automations Technicians to view and control your PC over the Internet. This service is available Monday-Friday from 7 a.m. to 4 p.m. Pacific Time. Customers that are not on Support will be billed at our hourly rate. To start a TeamViewer session with one of our Technicians, please download the following utility – TeamViewer.
After-Hours Web Call Back
Need 24-hour help? Have our technical support department call you back to answer your questions. Simply fill out web call back form, and the system will deliver your message to the on-call response team. Please allow up to 2 hrs for a response. NOTE: 24 Hours Support is only available to customers on “Active Software Maintenance Contract”.
Submit a Ticket to Support
Have a general question? Contact our support team by submitting a ticket and get a response immediately. Our Technicians may be on the phone with another client, but they monitor our email servers to respond quickly.