Support / Services
When selecting a vendor for your shop floor automation needs it is important to select a company that is committed to service and support. Our clients list continues to grow through recommendations from our customers as well as our partners. You can speak to a real person over the phone vs. sending emails or leaving messages on a cell phone then waiting for a response. The information contained on these pages is intended to give you direct access to the latest software revisions, support options and technical documentation available.
Telephone Support
Need to speak to an expert? Contact our support team by calling (619) 461-4000 and ask for technical support. Our Application Engineers can answer your questions, guide you through an installation or remotely configure and trouble shooting a current system. NOTE: Normal business hours are 6AM to 5PM, M-F, Pacific Standard Daylight Time. See After-Hours below
E-mail Support
Have a general question? Contact our support team by emailing your question to us and get a response immediately. Our Application Engineers may be on the phone with another client but monitor our email servers to respond quickly. Email is always the fastest way to contact us and a great way to get the answer you need immediately.
Support Contact Form
After Hours Web Call Back
Need 24 hour help? Have our sales or technical support department call you back to answer your questions. Simply fill out the “Form”, and system will deliver your message to the on-call response team. Please allow up to 30 minutes for a response. NOTE: 24 Hours Support is only available to customers on “Active Software Maintenance Contract”.
Downloads
Looking for the most current version or want to know “What’s New” in your software? Need the drivers for you hardware? Click on the link to go to the “Downloads” NOTE: You may download the latest versions but without an active Software Maintenance Agreement you will not receive serial or access numbers to install the latest version.
Frequently Asked Questions
Have a question that needs an answer but don’t have time to read the manual or contact us? Visit our Frequently Asked Questions (FAQs) where our Application Engineers have put together a list of questions and answers our customers ask. Click the link to go to our FAQ page and get the answers!
How do I reinstall my software? How to install the serial numbers?
How do I connect a new CNC? How do I setup the back plott function?
Live Web Support
Web Support allows a Shop Floor Automations Application Engineer, with your permission, to view and optionally control your PC over the Internet. This service is available Mon-Fri from 6am-5pm PST. Customers that are not on maintenance will be billed at our hourly rate. To start a Go To Meeting session with one of our Application Engineers, please call us and setup a live web support session.
Training Classes
Product Training is the quickest way to realize the benefits of owning and employing solutions from Predator Software. From Predator DNC™ to Predator Virtual CNC™, you can obtain first class training on all of our products from Service Engineers at your facility, over the web or directly from us here at our headquarters in La Mesa, California.
NOTE: Training Classes over the web are included with “Active Software Maintenance Contract”.
2013 Training Schedule:
- Predator CNC Editor: Sign-ups Active – Web Class
- Predator DNC Basic: Sign-ups Active – Web Class
- Predator DNC Advance: Sign-ups Active – Web Class
- Predator Manufacturing Data Collection: Sign-ups Active – Web Class
- Predator Tracker: Sign-up Active – Web Class
- Predator Virtual CNC: Sign-ups Active – Web Class
- Predator Travelers: Sign-up Active – In House
Email training@shopfloorautomations.com for details.