Shop Floor Automations provides 24 hour support for all of the products we sell for customers who are on our maintenance service contracts. If you request support after normal business hours (which are 7 a.m. to 5 p.m. Monday through Friday PST), someone from our team will assess the urgency of the request. If appropriate, you will be contacted within 2 hours. Otherwise, our Support Staff will contact you the following business day.
Here is more info about our service from some of our customers:
The level of professionalism and support we receive is above and beyond any other company we have dealt with. Customer service is a high priority for my company, and your company delivers the level of support we require. – Kyle Isker, Manes Machine & Engineering Co
For years, our company had problems with communication between the computer and the CNC mills. For the first time in a long time, things are operating smoothly. One call to Shop Floor Automations and they had the software plus hardware we needed to fix the problem. -Todd Modrzejewski, Future Tool Inc.
Just wanted to give you some quick feedback and thank you for the service. Josh is a fantastic tech – I will be happy to have him back for follow-up of the project in October. Very knowledgeable and helpful. I am very pleased with where our money went. – Dominic Schultz, Kingsford Broach