Shop Floor Automations Holiday hours, Friday closing at 3PM and closed on Monday
After hours support is available via Web Call Back

FAQ Search Results for 'install'


Return to search

Your search for 'install' returned 23 results:

  1. How do I add a new CNC to Predator DNC?
  2. What does this sim wrapper error mean?
  3. What are Predator's minimum system requirements?
  4. Why does predator takes 3 minutes to load?
  5. Unable to uninstall Predator Software products?
  6. I get an error when trying to launch the Predator CNC Editor that it is currently already running.
  7. Sim Wrapper Error 18 (0) Wrong version
  8. What are the command line options for installing Predator?
  9. Can I use the Predator CNC Editor on a different PC not tied to the DNC Networking System?
  10. Cannot install some Predator applications under Windows 98?
  11. How do I install the Palm Desktop software?
  12. How do I use my RS232 tester?
  13. Why isn't my USB to serial adapter working?
  14. How do I move Predator to a new PC?
  15. How do I install the codes and SIM that I received from Predator?
  16. Is Predator DNC 32-bit?
  17. I am using Windows Terminal Server to do remote administration with Predator, but I am getting various errors with Predator and/or the Sentinel drivers.
  18. Why does Predator DNC stop working when I use remote desktop?
  19. What driver settings do I use for the Flex/N drivers?
  20. I just installed 2 (or more) Comtrol DeviceMaster AIR units on my PC, and now it boots up really slowly. How can I fix this?
  21. What driver settings do I use for the Flex, Flex/2, and Flex/3 drivers?
  22. What is the Predator FLM license file and where does it need to be installed?
  23. How to upgrade the Sentinel Drivers

Q: How do I add a new CNC to Predator DNC?

A: To add a CNC to Predator DNC, a few items are required.
  1. Available Serial Port
  2. Available DNC License
  3. Make and Model of the CNC Control
  4. Copy Existing / Similar or Sample PXP

Begin by confirming you have an available serial port on the Predator DNC Hub or PC. Take note of where the new RS232 cable will connect (port number and hub).

Check the Windows Control Panel | Device Manager to determine the port number and communication port. If installed by SFA, the system will begin at COMM 5 = Port 1; COMM6 = Port 2. The exact settings can be determined by reviewing the Multiport Serial Adapter from the Device Manager.

Determine the number of CNCs currently configured in the DNC Networking System. If the number of CNC exceeds the current DNC License, a license upgrade will be required. While in the DNC Software, select HELP | ABOUT for the current license purchased, ie. DNC/8.

If a license is available, then proceed.

Launch the Predator DNC Administrator if not currently in this mode. Select Command | Cancel All. Next, find a similar CNC / Machine in your current PXP. Select the CNC with your mouse, right click, select {COPY}. Select the Predator Red Gear at the top of the Predator Software, right click and select {Paste}. This creates a copy of the existing machine. Modify this copied CNC to match the Communication Port number as well as the baud rate, parity, and stop bits. The machine directory and any other features can be modified by using the Predator Wizard.

Keywords: Add CNC, Modify CNC, Additional CNC,

Back to top | view this entry

Was this FAQ helpful?

Q: What does this sim wrapper error mean?

A: Troubleshooting Sim Errors

Sim Wrapper error 0 (0) - No Error

Sim Wrapper error 1 - No Driver
SimProceed to troubleshooting steps listed under "Sim Wrapper error 5 (0)"

Sim Wrapper error 2 - No Sim
Check the physical installation of the Sim adapter.
Try to install the device to a different port available on the PC.

Sim Wrapper error 3 " Bad Sim
Contact Shop Floor Automations at support@shopfloorautomations.com or toll free (877) 611-5825

Sim Wrapper error 4 " Expired
Contact Shop Floor Automations at support@shopfloorautomations.com or toll free (877) 611-5825

Sim Wrapper error 5 (0) " Drivers corrupt or not installed for the Sim or invalid codes.
Follow these steps if you have a Sim from Predator.
  1. Sentinel Protection Drivers must be installed locally on the PC running Predator (Remote Desktop / VNC or any other remote program will not work during the initial setup)
  2. Remove the Sim from the USB or Parallel port on your PC.
  3. Go to Control Panel > Add/Remove Programs and remove the Sentinel Protection Installer and remove.
  4. Insert the CD that you received from Shop Floor Automations in the CD-Rom drive and navigate to "Drivers\Sentinel System Driver" folder and double click the "Sentinel Protection Installer 7.1.0.msi"
  5. After this is completed, insert the Sim into the USB or parallel port on the PC and watch for the Windows notification that the new hardware was been detected.
  6. Open Predator and if the registration window opens, enter the serial number and access code in the provided spaces.
  7. If Predator opens, go to the Options menu and choose Upgrade. Enter the serial number and access code here.
  8. If no errors, verify in the title bar of Predator that it does NOT say "Predator/DEMO".
  9. If you do get an error again, proceed to the troubleshooting steps for the Sim Wrapper Error 5 (56) below.

Sim Wrapper error 5 (56) - The serial number or access code is invalid.
Symptom: Codes seem to not update; you are entering the correct codes, but keeps coming up with an error.
  1. Enter "dncdemo" for the serial number. Leave the access code blank.
  2. This should bring you up to Predator. Shut down Predator and relaunch.
  3. Go to the Options menu > Upgrade
  4. Enter the correct serial number and access codes and hit "OK."
  5. If this still does not work, go to Start > All Programs > Predator DNC > Repair All
  6. If you still get this error code, call our technical support department.

Sim Wrapper error 17 - Wrong Version
  1. Launch Predator and check the version by clicking "Help" > "About"
  2. If you have version 4.x.x.x, you should be using a serial number beginning with "04"", if you have version 3.x.x.x installed, you should be using a serial number beginning with "03""
  3. If you do not have the correct version that matches your installed version, verify that the codes you are using are the correct ones.

Sim Wrapper error 18 - Wrong Product
Follow the above steps for the Sim Wrapper Error 17.

Keywords: sim wrapper error dnc editor

Back to top | view this entry

Was this FAQ helpful?

Q: What are Predator's minimum system requirements?

A: Article 2000009

All Predator products require the following minimums:

  • Intel Pentium-based CPU or equivalent
  • 64 MB RAM*
  • 40 MB HD
  • VGA Graphics
  • Parrallel Port
  • Mouse or similar pointing device

The above are minimums and certainly Predator runs better with more hardware, memory, etc.

NOTE: Predator DNC requires one and typically multiple serial ports. Predator CNC Editor also requires at least one serial port for communications. Predator Virtual CNC runs a lot faster with an OpenGL based graphics card.

*NOTE: All Predator applications under Windows 2000 and Windows XP should have at least 128MB RAM. For a complete list of minimum system requirements for Windows refer to Microsoft's knowledge base article #304297.

Keywords: Windows Predator install CNC DNC Editor

Back to top | view this entry

Was this FAQ helpful?

Q: Why does predator takes 3 minutes to load?

A: Article 2000001

To solve this problem run Microsoft Internet Explorer and from the Tools menu select Internet Options. A dialog will appear, click the Advanced tab and scroll down to the Security section. Uncheck the "Check for publisher's certificate revocation" option and click the OK button.

This problem only occurs when PCs are configured to have access to the Internet and then in reality don't have access to the Internet. Predator applications are digitally signed just like every other program that is downloaded on the web. The digital signature is used to certify that Predator has not been infected with a virus etc.

NOTE: This problem can happen with any Predator application.

Keywords: Windows Predator install CNC DNC Editor

Back to top | view this entry

Was this FAQ helpful?

Q: Unable to uninstall Predator Software products?

A: Article 2000002

If you can't uninstall a Predator application step through the following:

  1. Log into Windows as an Administrator
  2. Select Control Panel from the Start Menu
  3. Select Add/Remove programs
  4. Select the appropriate Predator application
  5. Click the Remove button

Keywords: Windows Predator install CNC DNC Editor

Back to top | view this entry

Was this FAQ helpful?

Q: I get an error when trying to launch the Predator CNC Editor that it is currently already running.

A: When trying to launch the Predator CNC Editor, a license check occurs and customers can experience an error message generated by the Predator CNC Editor, ie: "An instance of this application is already running". This message will appear 3 times and then prompt for registration screen.

This occurred most likely due to a recent update from an older version already installed and the update failed to apply the lastest .dll to the Predator directory.

To fix this, shut down any Predator Application running, ie. DNC or Editor. Then rename the following files:

Located in: "C:Program Files\Predator SoftwareEditor 6.1" PVEditorSIMLibrary.dll to PVeditorSIMLibrary.old

Located in: "C:Program Files\Predator SoftwareDNC 4.1" PVDNCSIMLibrary.dll to PVDNCSIMLibrary.old

Then copy the following .dlls into the correct product location.

PVDNCSIMLibrary.dll
PVEditorSIMLibrary.dll

Make sure you are running v6.1.0.145 of the CNC Editor and v4.1.0.51 of the DNC. Both applications can be checked by selecting HELP | ABOUT from the menu.

Furthermore, the latest Sentinel System Driver 7.4 should also be used.

You can refer to the following FAQ for the instructions on how to upgrade the Sentinel Drivers.

Keywords: an instance, editor error, can not launch, CNC Editor

Back to top | view this entry

Was this FAQ helpful?

Q: Sim Wrapper Error 18 (0) Wrong version

A: Symptom: "I purchased DNC with Editor included, and when I install Editor, I get this error when typing in the codes."

Answer: When Editor is included with DNC, Editor is licensed through DNC. DNC codes will not work if entered into Editor. You cannot take Editor and put it on another PC without getting new codes for that seat of Editor.

This is also true for DNC. If you purchased Editor, you cannot use these codes for DNC.

Keywords: Sim Wrapper Error, Error code, Error 18 (0), Editor, DNC, Wrong Version

Back to top | view this entry

Was this FAQ helpful?

Q: What are the command line options for installing Predator?

A: Article 2000006

Every Predator installation is built using Microsoft Windows Installer technology. There is extensive documentation available on Microsoft's web site. The following primary command line options are available.

/iInstalls or configures a product
/fRepairs a product, has 10 options
/aAdministrative install on the network
/xUninstalls a product
/jAdvertises a product
/lSpecifies the log file path
/pApplies a patch
/qSets the user interface level
/yCalls API register server to install
/zCalls API register server to uninstall

A sample command line follows

msiexec /i "predator CNC editor v6.0.msi" /fv

For a complete list of command line arguments search for Article Q227091 on Microsoft's web site.

Keywords: Windows Predator install CNC DNC Editor

Back to top | view this entry

Was this FAQ helpful?

Q: Can I use the Predator CNC Editor on a different PC not tied to the DNC Networking System?

A: The Predator CNC Editor bundled with the DNC Networking Software is controlled by the license of the Predator DNC Software. The SIM and the serial number from the DNC will enable the full version of the CNC Editor. Currently there is no option to split the seat from the DNC Networking license. However, you may install the Predator CNC Editor on as many PCs as you wish and use the "light" version of the product for general editing purposes. A stand-alone full version is available if needed. Contact our sales department.

Keywords: CNC Editor, Stand Alone Seat, Licensing

Back to top | view this entry

Was this FAQ helpful?

Q: Cannot install some Predator applications under Windows 98?

A: Article 2000008

Several Predator applications including Predator CNC Editor, Predator DNC, Predator Desktop, Predator MDC, Predator Tracker, Predator Gage Crib and Predator Travelers require MDAC from Microsoft. MDAC under Windows 98 requires two seperate Y2K service packs. Both of these Windows 98 Y2K service packs are distributed on CD13 or higher. These service packs can also be downloaded from Microsoft's web site.

Once both of the Windows 98 Y2K service packs are installed proceed with a normal Predator installation.

Keywords: Windows Predator install CNC DNC Editor

Back to top | view this entry

Was this FAQ helpful?

Q: How do I install the Palm Desktop software?

A:
1.Insert Palm CD
2.Install Palm Desktop

Keywords: PDAConnect, PALM, PDA

Back to top | view this entry

Was this FAQ helpful?

Q: How do I use my RS232 tester?

A: Shop Floor Automations ships a DB25 RS232 tester with every hardware order. We terminate our RS232 cabling with RJ-45 connectors and have different adapters to tailor to each installation. Depending on your machine you may require different pin-outs on the adapters. To test the correct pin-out in the cabling":
  1. Connect the cable to the PC, Hub, or switch box.
  2. At the other end of the cabling, where the control would normally plug in, connect the tester. With out the tester plugged in the machine, you should see have "RD" lit and "TD" unlit.

    Note - For most applications, the other lights do not matter.

  3. If you plug the tester into the CNC machine control, you should then see "TD" lit.

If you have any variation of this, your machine will not communicate properly.

Keywords: RS232, Tester, Cable, RD, TD

Back to top | view this entry

Was this FAQ helpful?

Q: Why isn't my USB to serial adapter working?

A: With the release of Windows XP and computer manufactures only installing USB ports, users are finding that a USB to serial adapter is the only solution they have to try to communicate to their CNC machine. The truth be known, many off-the-shelf manufacturers of USB to serial adapters are not 100% compatible and communication to the CNC machine is unreliable, slow, or only limited to one way transmission.

For laptops the solution is to use a PCMCIA to serial adapter which has better support for control over the Microsoft Comm Driver. Many of our customers have used the PCMCIA card to serial and resolved this technical issue. We are pleased to provide appropiate and supported hardware:

Serial PCMCIA cards

While desktop machines are less likely to ship without serial ports, it is becoming more common, especially with slim form factor machines. Add in PCI serial port cards are still very common and a very cost effective way to upgrade these machines with physical COM ports. Visit your favorite local computer store and ask for a PCI serial card.

Keywords: USB serial RS232 laptop desktop pc COM ports

Back to top | view this entry

Was this FAQ helpful?

Q: How do I move Predator to a new PC?

A: We have written a step-by-step guide specifically about reinstalling Predator on a new PC.

Keywords: DNC Desktop Install Move new PC

Back to top | view this entry

Was this FAQ helpful?

Q: How do I install the codes and SIM that I received from Predator?

A: Predator Permanent Code Installation

  1. Login to Windows with Admin Rights
  2. Place Predator Software CD in drive
  3. Browse to "DriversSentinel System Driver" on CD
  4. Run "Sentinel Protection Installer 7.4.0.msi"
  5. When install is complete, attach the SIM to the parallel port or a USB port on the PC
  6. Launch Predator DNC Administrator (Start > Programs > Predator DNC 2005 -> Predator DNC 2005 Administrator)
  7. If a pxp file loads, go to "Command > Cancel All", and press "Yes"
  8. Go to "Options > Upgrade"
  9. Type in the information from the software envelope and Press OK
  10. The software should now be validated and ready to use.

Troubleshooting

  1. If you get a "SIM Wrapper 5 (0)" error, then double check the SIM to make sure it is attached, and try again.
    1. If the problem persists, reinstall the Sentinel drivers from step 4.
    2. If the problem persists after driver installation, download and run SIM Tester
    3. Install and launch the sentdoc.exe file
    4. Leave "SuperPro" checked, uncheck "Pro", "CPlus", "Scribe"
    5. Press "Find Keys"
    6. A dialog box will state "No keys found" or "[N] Sentinal SuperPro(s) detected" (where N is the number of keys found)
  2. If you get an "Sim Wrapper 5 (####)" error, where #### is a 4 digit number, then re-enter the codes, and try again. It was most likely a typo in the codes.
  3. If problems persist, please call Shop Floor Automations at (619) 461-4000 for technical support.

Keywords: Predator DNC SIM Permanent Code Installation Sim Wrapper Error

Back to top | view this entry

Was this FAQ helpful?

Q: Is Predator DNC 32-bit?

A: Yes, Predator DNC is a 32-bit application.

NOTE: Predator DNC was the industry's first 32-bit DNC application with our first customer installation in 1994 under Windows NT.

Keywords: 32 bit DNC

Back to top | view this entry

Was this FAQ helpful?

Q: I am using Windows Terminal Server to do remote administration with Predator, but I am getting various errors with Predator and/or the Sentinel drivers.

A: There is an incompatibility issue with Windows Terminal Server and the administration of Predator.

Serial and access code install, driver install, and Predator install all have documented issues. You may get SIM wrapper errors, licensing warnings, and other non-obvious bugs related to an install or update performed using the Terminal Server.

To fix, log onto that PC directly, bypassing the Terminal Services, and reinstall necessary components, typically the Sentinel driver and the Predator serial number and access codes.

You can refer to the following FAQ for the instructions on how to upgrade the Sentinel Drivers.

Keywords: Predator DNC Install Errors Terminal Server

Back to top | view this entry

Was this FAQ helpful?

Q: Why does Predator DNC stop working when I use remote desktop?

A: The Sentinel Drivers must have the "service" installed in order to make Predator DNC run using Remote Desktop. First confirm all works fine locally at the PC.

Next, still at the PC, remove the Sentinel Drivers and reboot. Then install the Sentinel Drivers and select "Complete". There should be a DOS window that pops up and installs the services. Reboot again.

You can refer to the following FAQ for the instructions on how to upgrade the Sentinel Drivers.

Launch Predator locally and it should fire off. Then close the DNC.

Then go to remote PC, it will prompt for codes when firing off Predator. Change the license type to "unknown" DNC should begin working. If the LICENSE TYPE is set for USB, DNC looks for it locally.

Keywords: Remote Desktop, Licensing, DNC

Back to top | view this entry

Was this FAQ helpful?

Q: What driver settings do I use for the Flex/N drivers?

A: The proper driver settings with driver 2.8.94.0 are as follows:
  1. Ensure your IP address and TCP port configuration settings are correct.
  2. Apply the following settings:
    Poll Cycle10ms
    Max packet size1460
    Check boxes
    Complete write requests immediatelyUnchecked
    Return error codes when network is unavailableUnchecked
    Send keep alive packetsChecked
    Allow ports to be opened when network is unavailableUnchecked

Image of proper settings.

Keywords: digi serial hub flex hardware installation settings

Back to top | view this entry

Was this FAQ helpful?

Q: I just installed 2 (or more) Comtrol DeviceMaster AIR units on my PC, and now it boots up really slowly. How can I fix this?

A: This is a known issue with the Comtrol drivers. Comtrol are fixing it. In the meantime Comtrol have released a beta driver which we have tested in installs and have agreed to support for SFA customers.

Perform the following steps to update the driver:

  1. Open the Device Manager.
  2. Right click on each installed DeviceMaster AIR and select "Disable". Windows 2000 may have a bug that causes the PC to blue screen and crash when the last device is disabled. In this case, disable all DM AIR devices except one.
  3. Reboot PC.
  4. If you followed the warning for Windows 2000, disable the last device via Device Manager, and reboot.
  5. Right click on a DM AIR device and select "Update Driver". Point the driver location to the C:\Comtrol folder. Finish the wizard, and reboot.
  6. Enable all DM AIR devices via the Device Manager.

That takes care of the problem with slow boots, and fixes several other DM AIR related issues as well.

Keywords: DeviceMaster Device Master AIR driver slow PC startup boot

Back to top | view this entry

Was this FAQ helpful?

Q: What driver settings do I use for the Flex, Flex/2, and Flex/3 drivers?

A: The proper driver settings with driver 4.2.45.0 are as follows:
  1. Start from COM5
  2. Apply the following settings:
    Receive Event Delay (edelay):10
    Close port maximum timeout:25
    Find devices attached to the portManually
    Check Boxes
    Purge any remaining data on closeUnchecked
    Complete writes when transmit completeChecked
    Ignore busyUnchecked
    AltPin (Alternate RJ-45 wiring)Unchecked
    Enable error checking for parity and frame errorsChecked
    Force baud rate toUnchecked
  3. Click 'Clone settings', select all ports. Press 'OK'.

Image of proper settings

Keywords: digi serial hub flex hardware installation settings

Back to top | view this entry

Was this FAQ helpful?

Q: What is the Predator FLM license file and where does it need to be installed?

A: The Predator FLM license file is an ASCII text file that should look like gibberish. For example:

Example File: PFLM Service.license:
dnk4f09tQ48g3nJ7gj7DULcvOqcP1gU5nUdXcCapMHbKeahxdwhjFhKX2B9zp8nc/3TshcrDb6Vn
K05OBZPiAv38wYGKIOt7QODZh61Z4X5h8nkC6GDg29JRA1CyuvRpoF4RxPVH7aqiZgkBJjlB1+6K
Zm5lCX626OBF3l5ljwjfWrSZo2A2v7bTFR6Skkuj38lIB0bb1Lm+BdweNQJVDsuV9/N56khpB5Ga
uMXrGh1XhMzADLelsTBnRSJ57P5W7wXIa7zMZG1/lGGW/jV3KfGHscCY4BHdRJNn18Dw85dM1p6G
DXXxIGnLOpDtT8M5CP8ATLN3t+r4/YmG04kip1aW17+0Qe7RDFd87SK5MpM/cNYLfXYrp0hIuO5R
s/jho8jeWTNJfE08byhdx1tlBUW22SrwBx9W138769zuyPSxvpQs3ZBdQ4XqnLz0/8mwquafk0I9
zkGZbIXNQkwRC54t4rjeqEn907wE6gxHPAbSKYoljI+VfYFjLfcT/Fas65w29VoM3zXeiMpiyxjJ
PjZkNMiSXVTgbkMlPbkmZT2z0v32jDre7fz39Z739vjE8xZr20wS9t+1U3BLdjPXPlnvPaFCktaE
+icBJo5k1bs=

It contains the number seats of each Predator application and the appropriate options. The filename should always be:
PFLM Service.license

NOTE: Originally the filename was called "PLicenseFile.xml" this can be renamed at the customers site and a new license file does not need to be created.

This file is created by PSI and is typically emailed to the customer. The customer must copy this file to the folder in which they installed Predator FLM. By default this is the following folder
c:\program files\predator software\flm 7.0\

NOTE: Timed licenses are not included within the license file. Timed licenses are controlled via a timed license of Predator FLM. If a customer is evaluating floating instances of Predator applications the license file does not change. What would change is a permanent license for Predator FLM. In general, evaluations should be done with a Network license and not a floating license.

Keywords: FLM, License file

Back to top | view this entry

Was this FAQ helpful?

Q: How to upgrade the Sentinel Drivers

A: Predator registers the software by using a SIM key, which requires drivers in order for Windows to recognize the SIM. Sometimes the drivers need to be updated for various reasons. If you need to reinstall the drivers, please follow the guide provided below. Sentinel Installation Guide

Keywords: upgrade sentinel, drivers

Back to top | view this entry

Was this FAQ helpful?

Schedule Your Jobs On-Time!
Looking to deliver your jobs on-time? Use our graphical real-time scheduler to keep track of work orders, capacity on the shop floor and beat your delivery dates!
READ MORE
SFA Featured in Two Publications
Shop Floor Automations and Predator MDC are featured in two on-line publications. The articles detail some of the new and improved features of the just released MDC v8.0. Read the articles in these publications:
Production Machining

Modern Machine Shop
Add USB Memory to any CNC
Expand your CNC control by adding a pendant display to the CNC and connect any USB stick to load, save or drip feed your CNC. To read more about it CLICK HERE.
Floppy Disk Replacement
Tired of floppy drives failing? Can you still find the disks? Check out our floppy disk emulator! Replace any 3.5" drive with USB. Call for more information or visit our hardware section for details.


Contact
Shop Floor Automations
5360 Jackson Dr. Ste 202
La Mesa, CA 91942

Toll Free - 877.611.5825
Phone - 619.461.4000
Fax - 619.461.5918

Business Hours
6:00AM - 5:00PM PST
Monday - Friday
After Hours Available
Request Callback

Email Link
Sales
Support
Training